Help supporting your child with RealGeniuses.
Find answers about secure child linking, school-connected information, parent-generated practice, results, billing, and privacy.
How do I connect with my child?
Use the invitation or secure linking code provided through an authorized student, teacher, or school workflow. RealGeniuses does not offer public student search.
What school information can I see?
You can see information made available to your authorized parent account. Teacher-only notes, other students, and restricted school records remain unavailable.
Can I generate practice?
Yes. Eligible accounts can create targeted supplemental homework, quiz, test-preparation, and study materials using the Practice area and available plan allowance or credits.
When can my child see parent practice?
Generated material stays hidden until you review and approve it. After sharing, the linked student can open and complete it through the Student Portal.
Does parent practice affect school grades?
No. Parent-generated practice, automated scores, and feedback are supplemental and do not change official teacher or school grades.
How do I report a problem in generated content?
Open the practice package and use Report a Problem before approval. You can review any replacement before sharing it with the student.
How do subscriptions and credits work?
Monthly plans provide a recurring generation allowance. One-time packs add credits for eligible practice products. Current limits, credits, billing status, and billing controls appear under Subscription.
How do I cancel or review billing?
Open Subscription and select Manage Billing when available. For an incorrect, duplicate, unauthorized, or failed-service charge, email support@realgeniuses.com.
How can I review or delete my child’s information?
Email privacy@realgeniuses.com. We will verify your identity and authority before fulfilling a child-data request.
What if I cannot log in?
Use Forgot your password? on the login page. If you still need help, contact Support.
Still need help?
Email is our primary support channel. Contact support@realgeniuses.com. For privacy and child-data requests, use privacy@realgeniuses.com.